Support – Questions and Answers
1. What is an eBook?
An eBook, or electronic book, or PDF file is a digital product. It is just like an ordinary book, with pages, table of contents, page numbers, etc.
2. How do I read an eBook?
After payment, we will send your an email notification with the download link, userid and password, where you can instantly download your eBook and save the eBook on your computer, Ipad, iPhone, smartphone or tablet, and read it the screen of your device.
3. Do I need additional software to read the eBook?
Our eBooks are in PDF format and require Adobe Reader to open and read. Adobe reader is a free software, which is already installed on most computers, and is required for reading eBooks. If it is not already installed on your computer, you can download it from:
4. What are the advantages of eBooks?
- You receive the eBook immediately, without having to wait for it to be shipped to you.
- There are no shipping fees.
- You can store a great number of eBooks on your computer, smartphone or tablet.
5. What happens if for some reason I cannot download the eBook or cannot open it?
If you have trouble downloading or opening the eBook, please contact us and we will be happy to assist you. In case you don’t seem to receive a reply from us, please check your junk email folder.
6. What happens if I lose the eBook, due to computer crash, etc.
If for any reason you lose the eBook, we will send a new download link, up to 12 months from the date of your purchase (sometimes even after the 12 months, according to our discretion). Just email us the title of the eBook, your order number, and the email address you used for purchasing the eBbook.
7. Can I buy a hard copy in a local store?
All our books are available only in eBook (electronic) format. They are not available in bookstores. You can read them on the screen of your computer, on your iPad, iPhone, smartphone or tablet. You can also print them with your home printer.
8. What is the Refund Policy?
Due to the nature of our service (digital books), all payments are non-refundable. However, if there is a legitimate reason for a refund, we may accommodate refund requests on unused credit.
Terms and Conditions
Our eBooks are our exclusive property and are protected by copyright and other intellectual property laws. Our eBooks are intended for the user’s personal and noncommercial use. Any other use of our eBooks is strictly prohibited.
You may download a copy of the eBook/s for your personal use only, provided you keep intact all copyright, trademark, and other proprietary notices. You may not alter or modify any text.
You may not modify, publish, transmit, electronically post, email, transfer, sell, reproduce, create derivative works from, distribute, display, or in any way exploit, any of the content of eBook/s, in whole or in part. By downloading our eBook/s, you hereby acknowledge and agree to these terms.